Refund & Cancellation Policy
Effective Date: August 2026

Company: OVACARS Car Rental Agency, Agadir, Morocco

At OVACARS, we strive to provide a flexible and worry-free car rental experience in Agadir and surrounding regions. We understand that travel plans can change unexpectedly. This policy outlines our terms regarding booking cancellations, amendments, and refund processing in accordance with Moroccan commercial guidelines (Dahir formant Code des obligations et des contrats).

1. Free Cancellation Window
100% Full Refund: You are entitled to cancel your vehicle reservation up to 48 hours prior to your scheduled rental pickup time and receive a full refund of any prepaid advance or booking deposit.

No Cancellation Fees: Cancellations made 48 hours or more before pickup carry zero processing or administrative charges.

2. Late Cancellations & No-Shows
Cancellations Within 48 Hours: If you cancel your reservation less than 48 hours before your scheduled pickup time, a fee equivalent to 1 day of the vehicle’s rental rate will be retained to cover administrative costs and reserved fleet availability.

No-Shows: If you fail to arrive at the agreed pickup location within 2 hours of the scheduled time without notifying our support team, the booking will be treated as a no-show, and any advance payment will be non-refundable.

3. Modifications & Plan Changes
Free Booking Amendments: You can modify your rental dates, pickup locations, or vehicle preference free of charge up to 24 hours prior to pickup, subject to fleet availability.

Any difference in rental price resulting from changing rental dates or vehicle category will be adjusted accordingly.

4. Early Vehicle Returns
Unused Days: If you choose to return your rental vehicle earlier than specified in your signed rental contract (contrat de location), unused rental days or remaining hours are non-refundable per standard Moroccan car rental practices.

5. Refunds Initiated by OVACARS
In the rare event that OVACARS is unable to provide your reserved vehicle (or an equivalent/higher class upgrade at no extra cost) due to mechanical failure or unforeseen circumstances, you will receive an immediate 100% full refund of any advance payments made.

6. How Refund Payments Are Processed
Payment Method: Approved refunds will be issued using the original payment method used during booking (Card refund, Bank Transfer, or Cash depending on how the initial transaction was completed).

Processing Time: Card and bank transfer refunds are initiated within 3 to 5 business days of cancellation approval.

Contact Us for Cancellations or Refund Claims
To cancel your booking or inquire about a refund, please contact our support team with your booking reference:

Website: https://ovacars.net

Direct Support / WhatsApp: Available 24/7

Location : IMM IBN TOUFAIL, MAG 03 Rue de l’Entraide, Agadir , Morocco

Phone Number : +212 661925893

Email : customer@ovacars.net