Effective Date: August 2026
Company: OVACARS Car Rental Agency, Agadir, Morocco
At OVACARS, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://ovacars.net) or use our car rental services in Agadir and surrounding regions.
This policy complies with Moroccan data protection legislation (Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data) and international privacy standards (including GDPR for Europeanand Iternational visitors).
1. Information We Collect
We collect personal information that you voluntarily provide to us when booking a vehicle, requesting a quote, or contacting customer support.
Personal Identification: Full name, date of birth, and nationality.
Contact Information: Phone number (including WhatsApp), email address, and physical delivery address or hotel name.
Driver & Rental Documentation: Driver’s license number/copy, passport details, and flight numbers (for Agadir Airport pickups).
Payment Information: Payment methods used and transaction details. (Note: Credit card payments are processed via secure third-party payment gateways; OVACARS does not store raw credit card credentials).
Technical & Usage Data: IP address, browser type, device information, and pages visited via web analytics cookies.
2. How We Use Your Information
We use your personal data strictly for operational, legal, and service improvement purposes, including:
Processing, confirming, and managing your vehicle reservation.
Facilitating vehicle delivery to Agadir Airport, hotels, or Taghazout.
Preparing the official car rental contract (contrat de location).
Communicating important updates, booking details, or roadside assistance via WhatsApp, phone, or email.
Complying with local law enforcement and Ministry of Transport requirements in Morocco.
3. Data Sharing & Disclosure
We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data with:
Service Partners: Authorized delivery staff or local vehicle partners assisting with your booking.
Payment Processors: Secure banking institutions and payment gateways to process deposits or payments.
Legal Authorities: Moroccan law enforcement agencies or judicial authorities when required by applicable law or to comply with traffic incident reporting.
4. Cookies & Web Tracking
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and remember your browsing preferences.
Essential Cookies: Necessary for core website functions and booking forms.
Analytics Cookies: Help us understand how visitors interact with ovacars.net so we can improve site speed and content.
You can adjust your browser settings to decline or clear cookies at any time; however, some features of the website may not function properly without them.
5. Data Security & Retention
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, and accounting regulations in Morocco.
6. Your Rights
Under Moroccan Law No. 09-08 and international privacy laws, you have the following rights regarding your personal data:
Right of Access: You may request copies of the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete information.
Right to Deletion: You may request the deletion of your personal information, subject to statutory record-retention requirements for legal rental contracts.
To exercise any of these rights, please contact our privacy officer using the details below.
7. Changes to This Privacy Policy
OVACARS reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Effective Date.”
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
Location : IMM IBN TOUFAIL, MAG 03 Rue de l’Entraide, Agadir , Morocco
Phone Number : +212 661925893
Email : customer@ovacars.net